Is your work done in-house or subcontracted?
All pool construction, maintenance, and service work is completed by our in-house team—never subcontracted.

Do you partner with Torrison Stone & Garden for pool projects?
Absolutely, Poolscape Pools & Spas works closely with Torrison Stone & Garden to deliver cohesive pool and outdoor living projects, combining expert pool construction with premium stone, patio, and hardscape materials.

Are you licensed and insured in Connecticut?
Poolscape Pools & Spas is fully licensed and insured to perform pool construction and service throughout Connecticut.

Should I come out to the showroom?
Our showroom allows homeowners to explore pool design options, materials, and features while speaking directly with our knowledgeable team. It’s a great place to discuss your project and get expert guidance before getting started.

What is your service area?

We service the entire Shoreline area in Connecticut.

How often should my pool be serviced? 
Weekly maintenance during swimming season is ideal to keep water balanced and equipment running efficiently. 

Why is my pool water cloudy or green? 
Cloudy or discolored water can stem from poor circulation, incorrect chemical levels, or a malfunctioning filter system. A quick service visit can restore clarity. 

Can you open and close my pool for the season? 
Absolutely. We provide full opening and closing services—including cover handling, chemical balancing, and system preparation for the next season. 

My pool heater isn’t warming up. What should I do? 
Shut the system off and schedule a service call. We’ll inspect the unit, clean components, and repair or replace parts as needed. 

Do you test and balance pool water? 
Yes. We perform on-site water testing and make precise chemical adjustments to keep your water safe, clean, and comfortable. 

How often should my pool be cleaned during the season? 
Most homeowners schedule weekly service for the best results. It prevents algae, debris buildup, and water imbalance before they start. 

Do I still need to test my water if you maintain my pool? 
Not necessarily. Our technicians perform full water testing and adjust chemicals during each visit to maintain perfect balance. 

What’s included in weekly maintenance? 
Each visit includes vacuuming, brushing, water testing, filter cleaning, debris removal, and chemical care—everything your pool needs to stay clear and safe. 

Can I customize how many weeks I want the service? 
Yes! We offer 16-, 18-, and 20-week plans depending on your swimming season and schedule.

Do you provide maintenance for both residential and commercial pools? 
Yes. While most of our customers are homeowners, we also maintain small commercial and community pools across the shoreline area. 

When should I schedule my pool opening in Connecticut? 
Most homeowners open their pools between late April and early May, depending on the weather. Scheduling early ensures your pool is ready for the first warm days. 

Do I need to be home during the service? 
Not necessarily. As long as we have access to your pool and equipment area, our technicians can handle the full opening or closing process. 

What happens if I wait too long to close my pool? 
Delaying closing can expose your system to freezing temperatures, leading to cracked pipes, damaged pumps, or other costly issues. 

Do you include chemicals in the service? 
No—chemicals are not included, but we’ll provide guidance on what your pool needs for safe opening or winterization. 

Can you remove and reinstall my safety cover? 
Yes. We’ll carefully remove, clean, and secure your cover during both the opening and closing process. 

How long does it take to build an inground pool? 
Most projects take six to ten weeks from start to finish, depending on design, weather, and permitting. 

Do you handle permits and inspections? 
Yes. We manage all local permits and coordinate required inspections so the process stays stress-free. 

Can you help design the pool layout? 
Absolutely. We’ll help design the perfect size, shape, and features to fit your yard, budget, and lifestyle. 

Do you subcontract any construction work? 
No. All pool construction is completed by our in-house team. Only patio and electrical work are subcontracted. 

Do you work with landscape designers or patio contractors? 
Yes, we often collaborate with Torrison Stone & Garden for patios, outdoor kitchens, and landscaping that complement your new pool. 

Do you replace inground pool liners?
Yes. We provide full liner replacement services for inground pools, including measuring, removal, and professional installation.

Can you replace aboveground pool liners?
No. We do not service or replace liners for aboveground pools. Our work focuses on inground pools only.

How do I know if my pool liner needs to be replaced?
Common signs include fading, wrinkles, leaks, cracking, or brittleness. If you’re unsure, our team can inspect your liner and provide guidance.

How long does a liner replacement take?
Most liner replacements are completed within one to two days, depending on pool conditions and weather.

Will you help me choose a new liner design?
Yes. We’ll help you select a liner pattern and material that fits your pool, style preferences, and long-term durability needs.

Get clear answers and expert guidance from a local team you can trust. Whether you’re planning a new pool, scheduling maintenance, or need help with repairs, Poolscape Pools & Spas is here to make pool care simple for homeowners across Madison and Connecticut’s shoreline.

203-481-7665